Post-Mortem Analysis
General information to be collected as part of an extensive post-mortem analysis
The details below are general guidelines for documentation of an incident. The decisions around distribution and communication of the specific details need to be taken on a case-by-case analysis.
General information structure:
Incident Summary
Date:
Date of incident.
Time:
Time of incident.
Duration:
Duration of incident.
Event Summary:
Brief event description, timeline, and resolution.
Incident Description
Initial Detection:
How and when was the incident first detected?
Affected Services:
List the services that were impacted.
Stakeholder Notification:
Who was notified and when?
Root Cause Analysis
Preliminary Analysis:
Initial findings on what caused the incident.
Detailed Analysis:
In-depth investigation into the root cause.
Impact Assessment
Direct Impact:
Describe the immediate impact of the incident.
Indirect/Secondary Impact:
Outline any additional impacts (e.g., reputation damage, financial loss).
Cost of Incident:
Include direct and indirect costs.
Compensation and Remediation:
Detail any compensation provided to affected parties.
Impact Timeline
Chronological Events:
List key events and their times throughout the incident.
Resolution & Mitigation
Immediate Actions Taken:
Describe the actions taken to resolve the incident.
Long-Term Measures:
Outline any long-term measures to prevent recurrence.
Lessons Learned
Key Takeaways:
Summarize the main lessons learned from the incident.
Improvements Suggested:
Recommend improvements to prevent future incidents.
Action Items
Short-term Actions:
List immediate steps to be taken.
Long-term Actions:
Outline strategic changes or upgrades needed.
Appendices
Additional Documentations
路 Full Incident Report
路 Details of Affected Services or Validators
路 Links to relevant logs, charts, etc.
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