Stakeholder Management
General Procedures
The following procedures shall ensure appropriate consideration and management of relevant stakeholders:
Define all stakeholders that are relevant to your organization (Reference: Stakeholder Overview)
Define and align communciation channels that you intend to use for engagement with your stakeholders (Reference: Ecosystem Touchpoints)
Perform a stakeholder mapping and define your individual ways of engagement with the different stakeholder groups (Reference: Stakeholder Map)
Document all defined stakeholders with the respective management measures in the stakeholder register (Reference: Stakeholder Register). Also take best practices covering incident communication into account (Reference: Incident Communication Protocols).
Define appropriate intervals to review accuracy and relevance of documented contents in the stakeholder register
Stakeholder Map
The Stakeholder Map provides guidance when categorizing the individual stakeholders into different communication groups. It can be used as an initial assessment for further review and adaption to your individual stakeholder landscape.
Only use the Communication Map below as a reference! Review each your stakeholder individually and assess needed means of contact! You can find the template here: Stakeholder Map
Manage Closely
Establish direct communication channels (e.g., Telegram, Slack or similar)
Individual status reporting and communications
Perform immediate alignment in case of incidents
Keep Satisfied
Establish public communication channels (e.g., Telegram, Discord, X)
Regular status reporting and engagement
Provide summary and updates in case of incidents
Keep Informed
Establish direct or public communication channels depending on need for responsiveness (e.g., Mail, Discord, Telegram, Slack, X)
Provide summary and updates in case of incidents
Monitor
Monitor activities and react to activities and requests
Stakeholder Register
The Stakeholder Register is a key management document, listing all stakeholders with details about their roles, interests, and impact on the organization. It is essential for understanding and managing stakeholders, ensuring tailored and effective communication.
You can download the spreadsheet here: https://docs.google.com/spreadsheets/d/1ovBZbYhR5c-l83F4KKgNKam8igAKPASS/edit?usp=sharing&ouid=117284374075970906179&rtpof=true&sd=true
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