Ecosystem Touchpoints

Overview

Below you can find common channels and means of contacts used by Node Operators to enable tailored communications across the diverse types of stakeholders.

Stakeholders highly individual and therefore preferences for communication channels can differ. These individual channel preferences need to be identified in advance.

🖥️ Website

• Service offering

• Contact details

• Target Group: 🙂 Known Stakeholders, 🫥 Mixed Stakeholders

@ Email

• Available for any means of contact

• Target Group: 🙂 Known Stakeholders, 🫥 Mixed Stakeholders

🔔 Telegram (Public)

• Focus on community engagement, incident updates, and information sharing

• Public accessibility to provide contact channels for anonymous stakeholders

• Target Group: 🙂 Known Stakeholders, 🫥 Mixed Stakeholders

🔔 Telegram (Private)

• Direct communication with relevant stakeholders

• Target Group: 🙂 Known Stakeholders

💬 Discord/Slack

• Direct communication channels with relevant stakeholders

• Focus on dialogue, community management, status updates, detailed updates in case of incidents and mitigations

• Target Group: 🙂 Known Stakeholders, 🫥 Mixed Stakeholders

🗯️ X (Twitter)

• Focus on marketing, high-level publication of updates, information in case of incidents, and mitigations

• Target Group: 🙂 Known Stakeholders, 🫥 Mixed Stakeholders