Ecosystem Touchpoints
Overview
Below you can find common channels and means of contacts used by Node Operators to enable tailored communications across the diverse types of stakeholders.
Stakeholders highly individual and therefore preferences for communication channels can differ. These individual channel preferences need to be identified in advance.
đĨī¸ Website
Service offering
Contact details
@ Email
Available for any means of contact
đ Telegram (Public)
Focus on community engagement, incident updates, and information sharing
Public accessibility to provide contact channels for anonymous stakeholders
đ Telegram (Private)
Direct communication with relevant stakeholders
đŦ Discord/Slack
Direct communication channels with relevant stakeholders
Focus on dialogue, community management, status updates, detailed updates in case of incidents and mitigations
đ¯ī¸ X (Twitter)
Focus on marketing, high-level publication of updates, information in case of incidents, and mitigations
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